Account & Profile
- 1. How do I login to my account?
- 2. I forgot my password. How do I reset it?
- 3. What should I do if I receive the error, 'Reset Password Token Expired'?
- 4. I forgot my login email address. What should I do?
- 5. How can I update my email address?
- 6. If I update my email address, does it change my user login?
- 7. How do I update my mobile number?
- 8. I changed my mobile number and have not received any one-time passwords (OTP) for logins. How can I receive these on my new number?
- 9. How do I change my registered residential address?
- 10. How do I download or email documents from ‘My Documents’?
- 11. I am unable to view or download the documents from ‘My Documents’. What should I do?
- 12. Can I send the documents from ‘My Documents’ to a different email address than my registered email?
- 13. When do I need to tell ADDX my profile information has changed?
- 14. How do I use my ADDX Invest voucher?
- 15. Are there any offerings or securities where I cannot use my ADDX Invest voucher?
- 16. Can I transfer the value of my ADDX Invest voucher to someone else or into my bank account?
- 17. Can I select the value of my ADDX Invest voucher I want to use for a subscription or buy trade order?
- 18. Can I use the ADDX Invest voucher to subscribe or trade for different currencies offerings?
- 19. Who is eligible for the ADDX Referral Program?
- 20. How much is the ADDX Referral Program Rewards Credit?
- 21. What is the Program Period for ADDX Referral?
- 22. When will the Rewards Credit be credited?
- 23. What can I use the Rewards Credit for?
- 24. Can I transfer the value of my Rewards Credit to someone else or into my bank account?
- 25. Can I use my USD-denominated Rewards Credit to invest in a non-USD offering?
- 26. Is there a limit to how much Rewards Credit I can hold?
- 27. I have already started the sign-up process, and did not click the referral link. Can I still apply my friend’s referral code?
- 28. Can I apply multiple referral codes?
- 29. Can I change the referral code applied?
- 30. What are the referral rewards?