Skip to main content
ADDX Support Help Center home page
Submit a request
Sign in
  1. ADDX Support
  2. Account & Profile
  3. Account & Profile

Account & Profile

  • 1. How do I login to my account?
  • 2. I forgot my password. How do I reset it?
  • 3. What should I do if I receive the error, 'Reset Password Token Expired'?
  • 4. I forgot my login email address. What should I do?
  • 5. How can I update my email address?
  • 6. If I update my email address, does it change my user login?
  • 7. How do I update my mobile number?
  • 8. I changed my mobile number and have not received any one-time passwords (OTP) for logins. How can I receive these on my new number?
  • 9. How do I change my registered residential address?
  • 10. How do I download or email documents from ‘My Documents’?
  • 11. I am unable to view or download the documents from ‘My Documents’. What should I do?
  • 12. Can I send the documents from ‘My Documents’ to a different email address than my registered email?
  • 13. When do I need to tell ADDX my profile information has changed?
  • 14. How do I use my ADDX Invest voucher?
  • 15. Are there any offerings or securities where I cannot use my ADDX Invest voucher?
  • 16. Can I transfer the value of my ADDX Invest voucher to someone else or into my bank account?
  • 17. Can I select the value of my ADDX Invest voucher I want to use for a subscription or buy trade order?
  • 18. Can I use the ADDX Invest voucher to subscribe or trade for different currencies offerings?
  • 19. Who is eligible for the ADDX Referral Program?
  • 20. How much is the ADDX Referral Program Rewards Credit?
  • 21. What is the Program Period for ADDX Referral?
  • 22. When will the Rewards Credit be credited?
  • 23. What can I use the Rewards Credit for?
  • 24. Can I transfer the value of my Rewards Credit to someone else or into my bank account?
  • 25. Can I use my USD-denominated Rewards Credit to invest in a non-USD offering?
  • 26. Is there a limit to how much Rewards Credit I can hold?
  • 27. I have already started the sign-up process, and did not click the referral link. Can I still apply my friend’s referral code?
  • 28. Can I apply multiple referral codes?
  • 29. Can I change the referral code applied?
  • 30. What are the referral rewards?
  • Next ›
  • Last »

© 2023 ADDX. All rights reserved.

The ADDX platform is established and operated by ADDX Pte. Ltd.. ADDX is regulated by the Monetary Authority of Singapore as a capital markets services licensee for dealing in capital markets products and providing custodial services, and a Recognised Market Operator.

Company Registration Number 202125312H.

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply..

Powered by Zendesk