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  1. ADDX Support
  2. Investing with ADDX
  3. My ADDX Wallet

My ADDX Wallet

  • 1. What transfer methods can I use to fund my ADDX account?
  • 2. What is PayNow?
  • 3. How do I use PayNow to transfer funds if I have more than one linked Singapore bank account?
  • 4. Is there a limit on the amount I can transfer using PayNow?
  • 5. How long does it take for my funds to appear in my wallet after making the PayNow transfer?
  • 6. How long will it take for funds to appear in my ADDX Wallet?
  • 7. How do I withdraw funds from my ADDX Wallet?
  • 8. How long will it take for withdrawn funds to be credited to my bank account?
  • 9. Are there transfer/withdrawal limits for my ADDX account?
  • 10. How do I cancel a request to withdraw funds from my ADDX account?
  • 11. Is there a fee applicable when I deposit or withdraw funds into / from my ADDX wallet?
  • 12. Why do I need a one-time password (OTP) to complete a withdrawal request?
  • 13. I did not authorise any withdrawals but I received an email / SMS saying that I did. What should I do?
  • 14. How do I add a bank account to my ADDX account?
  • 15. How do I remove a bank account previously linked to my ADDX account?
  • 16. I need to deposit / withdraw funds in different currencies. Is it possible?
  • 17. Can I buy / convert the exact amount I need to fund my investment?
  • 18. How long will it take for the converted funds to appear in my wallet?
  • 19. What is the minimum and maximum amounts I can convert?
  • 20. How is my exchange rate determined?
  • 21. What are the operating hours for converting currency?
  • 22. What are currency holidays?
  • 23. Why do I need to provide details of a correspondent bank account for USD/ EUR deposit bank transfers or withdrawal requests?
  • 24. What should the correspondent bank details be when I withdraw funds?
  • 26. Why am I still not able to make an FX transaction during FX hours?

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The ADDX platform is established and operated by ADDX Pte. Ltd.. ADDX is regulated by the Monetary Authority of Singapore as a capital markets services licensee for dealing in capital markets products and providing custodial services, and a Recognised Market Operator.

Company Registration Number 202125312H.

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