13. I did not authorise any withdrawals but I received an email / SMS saying that I did. What should I do?

ADDX has multiple safety protocols to prevent misuse of your account. These include mandatory 2FA (2 Factor Authentication) for logins. In addition, all withdrawals can only be made to your designated bank account and not any third-party bank accounts.

If you believe your account may have been compromised, please contact us at team@addx.co at the earliest.