19. I am trying to login to my account but receiving an error message that my one-time password (OTP) cannot be verified. Why?

You may have waited too long. Each six (6) digit OTP is valid for five minutes and expires after for security reasons. If you’re encountering issues with the OTP, click on the 'Resend Code' button below the OTP entry field to generate a new OTP. If you’re still encountering issues, you can always talk to us at team@addx.co for easy resolution.